1. Who we are

Ecoloop (“we,” “us,” “our”) is a residential solar and home energy company based in Massachusetts. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our chat, or contact us about services.

2. Information we collect

We may collect:

• Contact information: name, email, phone, address.
• Property & usage information: electric bill details, photos you upload, answers to our forms.
• Communication data: emails, texts, chat transcripts, call notes.
• Usage data: pages visited, device/browser type, IP address, and cookies.
• Lead & financing info: what services you’re interested in, basic qualification details you choose to share.

3. How we use your information

We use your information to:

• Respond to inquiries and provide quotes and Home Power Plans.
• Schedule and manage site visits, installations, and service.
• Send you project updates, appointment reminders, and relevant service messages.
• Improve our website, marketing, and services.
• Comply with legal and regulatory obligations.

With your consent (where required), we may also use your contact details to send occasional updates, offers, or educational content. You can opt out any time.

4. How we share information

We do not sell your personal information to data brokers.

We may share information with:

• Service providers who help us operate (e.g., CRM, scheduling, financing partners, installers we manage).
• Financing and PPA partners, only as needed to qualify and process applications you request.
• Utilities, permitting authorities, and inspectors, as needed to process your project.
• Legal or regulatory authorities, if required by law or to protect our rights.

All service providers are expected to protect your information and use it only for their work with us.

5. Cookies and tracking

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use the site.
• Support analytics and advertising.

You can change your browser settings to limit or block cookies, but some features may not work correctly.

6. How we protect your information

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No system is perfectly secure, but we take data protection seriously and review our safeguards regularly.

7. How long we keep information

We keep information as long as needed to:

• Provide services and maintain records of your project,
• Meet legal, accounting, or regulatory requirements, and
• Resolve disputes and enforce our agreements.

When information is no longer needed, we will delete or de-identify it where practical.

9. Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Your continued use of the website after changes means you accept the updated policy.

11. Contact

If you have questions about this Privacy Policy, contact us at:


Email: contact@ecoloop.us


Phone: 833‑363‑7442


Mailing address: 10 Elm St. Danvers, MA